Terms and conditions for Mazhavil Mamangam

Terms and Conditions of Ticket Sale

1. CONDITIONS OF ADMISSION
1.a. The Organisers reserves the right to refuse admission to a Customer, or to eject them from the Venue at any point, if in the Organiser’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of staff, performers or audience members; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a concession/discount; fails to comply with instructions given by the staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.

1.b. The Organisers will endeavour to admit latecomers at the first suitable opportunity, which may be the interval. For some Events
late admission cannot be guaranteed.

1.c. The Organiser reserves the right to refuse re-admission to the Venue. If Customers wish to re-enter the Venue they must check with the staff before they exit.

1.d. The Organisers reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the staff, may cause danger or disruption to the Event or other Customers, or which the performers or their representatives have specifically requested are prohibited.

2. TICKET CANCELLATIONS, EXCHANGES & REFUNDS
2.a. Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event. A material change is a change which, in the Organiser’s reasonable opinion, would make the Event materially different to the Event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act (in the case of a comedy or music act) or the staging of a different production (in the case of a theatrical show). A cast change, the use of understudies, a change to a support act or an alteration to the running time does not constitute a material change. The Organiser cannot offer refunds or exchanges if cast members, whether advertised or not, are unable to perform due to illness or unforeseen circumstances.

2.b. Refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Organiser reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.

2.c. In the case of a cancelled Event, Customers will be refunded the face value of the Tickets and any associated booking fees they have paid.

2.d. In the case of a postponed/rescheduled Event, Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the Customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated booking fees. To claim a refund the Tickets must be returned to the Venue prior to the rescheduled date. The Venue cannot be held responsible for Tickets which have been lost in transit so Customers are recommended to use a secure form of delivery, the cost of which is non-refundable.

2.e. If an Event is abandoned after commencing Customers will be offered, subject to availability, equivalent value Tickets for an alternative performance of the same production or they will be refunded the face value of the Tickets and any associated booking fees they have paid.

2.f. In rare and unforeseen circumstances the Organiser may be required to revoke Customer’s Tickets and offer alternative Tickets for the same Event of the equivalent value. If this is not possible, alternative Tickets may be offered and any difference in value credited or debited to the Customer as applicable and with their consent. If the Organiser cannot offer Tickets of the equivalent value then the Customer can claim a refund of the face value of the Tickets and any associated booking fees.

2.g. The Organiser reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.

2.h. At the Organiser’s discretion, a waiting list may be kept for sold out Events to assist Customers who can no longer attend. The Organiser may charge an administration fee for facilitating the transfer of Tickets from one Customer to another.

3. TICKET PRICES
3.a. Ticket prices are subject to change and the Organiser reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.

3.b. All discounts are offered subject to availability and therefore Tickets may not be available at all advertised prices at all times.

3.c. Concession/discounted Ticket prices must be applied for at the time of purchase and cannot be applied to Tickets already purchased. Proof of entitlement to a concession/discount may be requested from the Customer at the time of booking and/or when they attend the Event. Failure to produce reasonable proof of entitlement to a concession/discount may invalidate the Ticket and result in refusal of admittance or ejection from the Venue.

4. ORGANISER
4.a.The Organiser of the show is World Malayalee Federation – UK Chapter [WMF-UK] and for any event related information please contact on 07832374201